When You Need Us, We're Here

Mobile app performance issues don't follow a schedule. We've built our availability around that reality. Our team responds when problems emerge, not just during convenient business hours.

Reach us directly: +856 20 78 000 080 or email support@signalchainnet.com — Education and Training Center PTT Naxay Community Mall, Naxay Village, Saysettha District, Laos

SignalChainNet technical workspace with monitoring systems

Working Hours That Match Your Reality

We keep standard office hours, but let me be honest with you. App performance problems rarely wait for Monday morning. That's why our support approach goes beyond the clock.

During business hours, you get immediate access to our full team. Outside those hours? Critical issues still get attention. We've set up monitoring that alerts us automatically when something breaks badly enough to impact your users.

  • Monday - Friday 8:00 AM - 6:00 PM
  • Saturday 9:00 AM - 2:00 PM
  • Sunday Emergency support only
  • After Hours Critical response available

How Fast We Actually Respond

Response times matter when your app is struggling. Here's what we've averaged over the past year, working with apps across Southeast Asia and beyond.

15

Initial Contact

Most inquiries get a human response within 15 minutes during business hours. Not a bot. An actual person who can assess what you're dealing with and start figuring out next steps.

2

Critical Issues

When something's actively breaking, we aim for a 2-hour window to either resolve it or have a clear action plan. Sometimes it's faster. Rarely slower, because we know what downtime costs.

24

Complex Analysis

Performance optimization needs careful investigation. We typically deliver initial findings within 24 hours, though deep dives into architecture issues might need a few days to get right.

Technical consultation session at SignalChainNet office SignalChainNet team collaborating on app performance solutions

Best Ways to Reach Our Team

Different problems need different approaches. Here's how clients usually connect with us, and what works best for each situation.

Phone calls work well when something needs immediate attention. Email's better for detailed explanations or when you want to include logs and screenshots. Our support portal handles scheduled consultations and ongoing project updates.

  • Phone for urgent performance issues or quick technical questions
  • Email when you need detailed analysis or have documentation to share
  • Support portal for tracking ongoing optimization projects
  • In-person meetings at our Naxay location for strategic planning
Start a Conversation
Damien Kozlov, Lead Performance Engineer at SignalChainNet

Damien Kozlov

Lead Performance Engineer

I handle most of our initial consultations. Been working with mobile app performance since 2017, mostly with companies operating in markets where connectivity isn't always reliable.

What I've learned: every app has unique bottlenecks. Generic advice rarely helps. So when you reach out, expect questions. Lots of them. Because understanding your specific situation is how we figure out what'll actually improve performance.

"I'm usually available for calls Tuesday through Thursday afternoons. For urgent issues any day, the team knows how to find me."