Information We Collect

When you engage with our services, we collect certain information to provide effective mobile app optimization solutions. Here's what we gather and why it matters.

Contact and Business Information

We collect basic details like your name, email address, phone number, and company information when you reach out to us. This helps us communicate effectively about your project needs and provide support.

Technical Project Data

For app performance optimization, we need access to technical details about your mobile applications. This includes performance metrics, crash logs, user analytics, and system information. We only collect what's necessary to diagnose and improve your app's performance.

• App performance metrics and loading times
• Error logs and crash reports
• Device and operating system information
• Network performance data
• User behavior patterns (anonymized when possible)

How We Use Your Information

We use the data we collect for specific, practical purposes related to improving your mobile app performance and maintaining our business relationship.

Data Storage and Security

We store your information on secure servers with encryption and access controls. Our team follows industry-standard security practices, though we acknowledge that no system is completely immune to risks.

Technical Safeguards

• Encrypted data transmission using TLS protocols
• Secure cloud storage with regular backups
• Access restrictions limited to authorized team members
• Regular security audits and updates
• Multi-factor authentication for sensitive systems

We maintain data centers that comply with international security standards. Your project data remains isolated from other clients, and we never share technical details without explicit permission.

Your Privacy Rights Under Laos Law

As a business operating in Laos, we comply with local data protection regulations and respect your rights regarding personal information. You have several important rights that we honor.

Data Sharing and Third Parties

We don't sell your information to anyone. Period. But we do work with certain third-party services to deliver our optimization solutions effectively.

When We Share Information

All third-party partners are carefully vetted and contractually obligated to protect your information. We ensure they follow data protection standards comparable to our own.

Data Retention Periods

We keep your information only as long as needed for the purposes we collected it. Here's our general approach to retention.

• Active Projects: We retain all project data throughout our engagement and for 90 days after project completion to address any follow-up questions.
• Financial Records: Invoices and payment information are kept for seven years to comply with Laos accounting regulations.
• Technical Documentation: Anonymized performance data may be retained longer for research and service improvement purposes.
• Marketing Communications: Contact information for newsletters and updates is kept until you unsubscribe.
• Inactive Accounts: If we haven't heard from you in three years, we'll reach out before archiving or deleting your data.

International Data Transfers

While we primarily operate in Laos, some of our cloud infrastructure and partner services are located outside the country. We ensure appropriate safeguards are in place when your data crosses borders.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our content.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality like security and navigation.
• Performance Cookies: Help us understand which pages are popular and how visitors move around the site.
• Functional Cookies: Remember your preferences to provide a more personalized experience.

You can control cookie settings through your browser. Disabling certain cookies might affect website functionality, but essential features will still work.

Children's Privacy

Our services are designed for businesses and professionals. We don't knowingly collect information from individuals under 18. If we discover we've inadvertently gathered data from a minor, we'll delete it promptly.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or post a prominent notice on our website.

Minor updates happen without notification, so check back periodically if you want to stay informed about our current practices. The date at the top shows when we last revised this document.

How to Exercise Your Rights

If you want to access, correct, delete, or transfer your data, or if you have any questions about how we handle your information, getting in touch is straightforward.